Cathay Pacific Airways and Dragonair honoured 14 frontline staff for their outstanding customer service to passengers at its 5th Betsy Awards Presentation Ceremony. A Betsy Award is the highest accolade given to Cathay Pacific and Dragonair staff in recognition of their people and service excellence. In addition to the individual awards, the Cathay Pacific Bangkok team was also given a special recognition for their extraordinary efforts in assisting stranded passengers during the closure of Bangkok Suvarnabhumi International Airport last year.
Betsy was launched in 2005 as Cathay Pacific's corporate recognition programme that aims to express the company's appreciation for acts of extraordinary service performed by staff. The programme was extended to Dragonair on 2007.
